Terms of Service

These terms are the agreement between you and WorkWise Technologies Ltd (Greater Manchester, UK, “WorkWise”, “we”) when you use WorkWise. By signing up or using it, you agree to them. Please also read our Privacy Policy.

1. Who these terms are for

These terms cover traders who sign up themselves to Rounds, Lite or both, on joinworkwise.com or app.joinworkwise.com, and the WorkWise phone app for iOS and Android.

WorkWise Procustomers (businesses we set up by hand, and the workers on their accounts) are covered by their own agreement with us. If it says something different from these terms, that agreement wins. Workers on a Pro account use the phone app through their employer's account, and their employer is responsible for who has access.

2. Your account

You must be 18 or over and sign up for a business. Give us accurate details and keep your password private. You are responsible for what happens under your login and for anyone you add to your account. Tell us straight away at support@joinworkwise.com if you think someone else has got in.

3. Plans and prices

Prices include VAT where it applies, and are the same for everyone.

• Rounds: £35 a month or £350 a year.
• Lite: £35 a month or £350 a year.
• Rounds + Lite: £59 a month or £590 a year.

There is no free trial. You pay when you sign up, then each month or year on the same date, by card through Stripe, until you cancel. If we change a price, we will tell you at least 30 days before it applies to you, and you can cancel before then.

Founding offer. While it is running, new monthly customers get 50% off their first 2 months, for the first 200 customers. It applies automatically, only once per business, and we can end it at any time for future sign-ups.

4. Referrals

Every self-serve account has a referral link. When another trader signs up through it, you both get a free month.

• The new trader's free month comes off their sign-up: for monthly plans their first month is free (during the founding offer, the second month is then half price); for yearly plans, one month's price comes off the first year. The sign-up page shows exactly what they get.
• Your free month arrives as a credit on your next bill, worth one month of your own plan, once the new trader has paid at least one full month's worth.
• A referral only counts for a new business, once, and not for your own other accounts or anyone you control. Credits have no cash value, can't be paid out or transferred, and are lost if your plan ends.
• We can withdraw credits gained by abuse, and can change or end the referral programme for future referrals at any time.

5. Changing your plan

• Adding something (for example adding Lite to Rounds, or moving from monthly to yearly) happens straight away, and we charge the difference for the rest of the period.
• Going down(dropping a product, or moving from yearly to monthly) takes effect at your next renewal. We don't refund the time you have already paid for.
• You manage all of this yourself in Settings, under Plan & billing. Only changing your card opens Stripe's page.

6. Cancelling

You can cancel any time in Plan & billing. You keep full access until the end of the period you have paid for, and you can undo the cancellation until then. We don't give part refunds for unused time, for monthly or yearly plans, except where the law says we must.

7. Failed payments and ended plans

If a payment fails, Stripe retries it for a while and we show a banner asking you to update your card; everything keeps working meanwhile. If it still can't be taken, or after you cancel, your plan ends. When a plan has ended:

• you can still sign in and see a page to restart your plan;
• your data is kept, so a restart picks up where you left off;
• nothing goes out on your behalf: no reminders, no texts, no Direct Debit collections, no website assistant.

A restart is charged at the normal price; the founding offer and referral discounts only apply to a first sign-up.

8. Closing your account

In Settings you can choose Close my account. It cancels your subscription at once (no refund), disconnects your payment accounts from WorkWise, stops everything going out, and signs everyone out. Everything is permanently deleted after 30 days. Until then, email support@joinworkwise.comand we can restore it. After that it can't be recovered, so make a copy of anything you need first.

9. Your customers' data

You own the customer details you put into WorkWise. We handle them for you, on your instructions, only to run WorkWise (see the Privacy Policy), and we only use the outside services listed there. You are responsible for having a proper reason to hold your customers' details and for answering their requests. This section and the Privacy Policy are the data-processing terms between us.

10. Texts and emails to your customers

• Each business gets 100 texts a month. Extra text packs can be bought on the dashboard; they are not refundable once bought.
• Texts go from WorkWise's shared sending number and are signed with your name. They are service messages: reminders, visit-done and payment messages, and replies to enquiries. They are not for marketing.
• You are responsible for having the right to contact each customer you add, and for the content you ask us to send. We honour STOP replies automatically and never text a number that has opted out.
• Texts can be delayed or fail because of networks and phones we don't control. We try again where we can, and show you when something didn't send.

11. The website assistant (Lite)

Lite puts an AI chat on your website that answers visitors in your voice using what you told it in the set-up interview. An AI can make mistakes, so:

• the assistant always tells the visitor that a price is confirmed by you. A price only becomes firm when you accept the booking, and you are responsible for the quotes and bookings you accept (including any set to accept automatically);
• you are responsible for what you tell the assistant about your prices, areas and rules, and for checking it works the way you want;
• the assistant only works on the website address you give us, and there are usage limits per chat, per visitor and per day to stop misuse.

12. AI reading your receipts and round book

If you upload a receipt or a photo of a round book, an AI reads it into your books or customer list. It can get things wrong. Check what it found before you rely on it. WorkWise is not an accountant and gives no tax advice; you remain responsible for your tax records and returns.

13. Taking payments

Direct Debit and Pay by Bank are provided by GoCardless, and card paymentsby Stripe, through accounts in your name that you connect to WorkWise. Those accounts, and their fees, verification checks, payouts, disputes and refunds, are under the providers' own terms; we are not a bank or payment provider. WorkWise charges no extra fee on your customers' payments. We can only show and act on what those providers tell us, and we are not responsible for their outages, delays or decisions.

You are responsible for the Direct Debit mandates and card payments you take from your customers being genuine and for what you charge them.

14. Accountant access

If you invite an accountant, you are giving that person read-only access to your money records, including your customers' names and invoice details. Only invite someone you trust, and remove their access when it is no longer needed.

15. Acceptable use

You agree not to:

• break the law, or use WorkWise to cheat or mislead people;
• send unwanted or abusive messages;
• try to get into other people's accounts, probe or overload our systems, or copy or resell WorkWise;
• upload anything you don't have the right to, or anything unlawful or harmful;
• use referrals or offers to get discounts you aren't entitled to.

If you break these terms, we can suspend or end your account, and tell you why where we can.

16. The phone app

You can sign in to the WorkWise phone app with your dashboard login. You can't buy or change plans in the app. Apple and Google are not part of this agreement and aren't responsible for the app or its support.

17. Keeping WorkWise running

We take reasonable care to keep WorkWise available and your data safe, but we can't promise it will be uninterrupted or error-free. We may update, improve or change features, and will give notice before removing something you rely on. We keep your data backed up, but you should keep your own copies of anything you can't afford to lose.

18. Our responsibility to you

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.

Beyond that, WorkWise is software for running your business. We're not responsible for how your work turns out, for disputes with your customers, for quotes or bookings you accept, or for what third-party services (like Stripe, GoCardless or the phone networks) do. We aren't liable for lost profit, lost earnings or indirect loss, and our total liability to you for anything connected with WorkWise in any 12 months is limited to what you paid us in that period.

19. Changes to these terms

We may update these terms. If a change matters, we will email you at least 30 days before it applies. If you keep using WorkWise afterwards, you accept it; if you don't agree, you can cancel before then.

20. The legal bit

These terms are governed by the law of England and Wales, and its courts have jurisdiction, although if you live elsewhere in the UK you may also use your local courts. If a part of these terms turns out not to be enforceable, the rest still applies.

21. Contact

Questions about these terms? Email support@joinworkwise.com.